Terms of Trade
1. Services We Provide
We repair and service household appliances both on-site and in our workshop.
We also sell genuine spare parts and quality reconditioned appliances.
2. Quotations & Estimates
Any price given before or during a job is an estimate only unless clearly stated as a fixed quote.
If extra parts, labour, or unforeseen issues arise, we will advise you before proceeding.
3. Payment Terms
Payment is due on the 20th of the following month unless agreed otherwise in writing.
We accept cash, EFTPOS, major credit cards, and bank transfer.
A minimum Service Call fee applies to each job. This is a one-off charge and is payable in addition to any parts or labour required.
Prepayment is required for all machines brought into our workshop, and full payment must be made before the machine is collected.
A deposit may be required for larger jobs or where significant parts need to be ordered.
Machines left uncollected at our workshop may incur storage fees, and if not collected within a reasonable timeframe, may also be subject to disposal fees.
Overdue accounts may incur a $50 late fee if not paid after the due date, plus recovery costs if collection is required.
If your appliance is not covered under warranty due to user fault, misuse, or where no fault is found, you will still be liable for the applicable labour, inspection, and call-out charges.
4. Ownership & Risk
Goods supplied (including parts and reconditioned appliances) remain the property of Able until full payment is received.
Risk passes to you when the goods are delivered or installed.
Once delivered or installed, you are responsible for any loss, theft, or damage to the goods, even if payment has not yet been made in full.
Able reserves the right to reclaim or remove goods supplied if payment is not received in accordance with these Terms.
5. Warranties
All repair work is covered by a 12-month parts & labour warranty, unless stated otherwise.
Reconditioned appliances are covered by a 6-month warranty, unless stated otherwise.
Warranty does not apply to:
- - Misuse, neglect, or accidental damage.
- - Incorrect installation, operation, or failure to follow manufacturer instructions.
- - Power surges, electrical faults, plumbing issues, or external causes beyond our control.
- - Unauthorised repairs, modifications, or use of non-genuine parts.
- - Normal wear and tear or consumables (such as filters, bulbs, belts, fuses).
- - Situations where no fault is found with the appliance.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.
6. Cancellations & Call-Outs
If you cancel a booking with less than 24 hours’ notice, a Service Call fee may apply.
If we attend and no fault is found, a repair is not possible, or the appliance is beyond repair, you will still be liable for the Service Call fee and any labour or inspection charges incurred.
If our technician attends at the scheduled time and you are not home or unable to provide access, a Service Call fee will be charged.
If our technician is required to wait for you at a prearranged time, the waiting time may be charged at our standard labour rate.
7. Customer Responsibilities
Ensure we have safe and reasonable access to your property and appliance.
Tell us about any hazards, unusual appliance behaviour, or past repairs.
Personal items (e.g. food, laundry) may need to be moved to allow safe access to the appliance.
Ensure that all required utilities such as power, water, and drainage connections are available so the appliance can be properly tested.
If we are required to move items from around the appliance, or move the appliance itself to gain safe access, this may involve additional labour which will be charged.
Able accepts no liability for any damage to flooring, benches, or surrounding items when moving appliances, unless caused by our negligence.
8. Liability
We take care to protect your property, but we are not liable for:
- - Pre-existing damage.
- - Consequential loss (e.g. spoiled food, lost income, water damage from leaks).
- - Delays in completing repairs due to circumstances beyond our control, including parts availability, supplier delays, or shipping issues.
- - Situations where work is carried out at the customer’s request against our advice, including temporary or partial repairs.
Our maximum liability is limited to the value of the job or the appliance, unless required otherwise by law.
9. Privacy
We collect your details to manage bookings, invoicing, and warranties.
We may contact you by phone, email, or SMS regarding your job, service updates, or future service reminders and promotional offers.
Your information will be stored securely, and you have the right to request access to or correction of your personal details at any time.
Your details will not be shared with third parties except as required for service (e.g. ordering parts) or by law.
10. Dispute Resolution
If you are unhappy with our service, please notify us as soon as possible, preferably in writing within 7 days of the issue arising.
We will work with you to resolve the matter fairly and in good faith.
If the matter cannot be resolved directly, disputes may be referred to mediation.
While a dispute is being reviewed, undisputed portions of any invoice must still be paid by the due date.
11. Amendments
We may update these Terms of Trade from time to time. The current version will always apply to new jobs.
12. Spare Parts Sales
Spare parts purchased directly from Able do not carry any warranty.
If parts are not fitted by Able, we accept no responsibility for incorrect installation or any damage caused.
A deposit may be required, or full payment in advance before a part is ordered.
All parts must be paid for in full before collection.
Parts are ordered based on the information you provide (such as model or serial numbers). If that information is incorrect, you may still be liable for the 20% restocking fee if the part needs to be returned.
Returned parts may be accepted only at our discretion and must be:
- - Unused,
- - In their original packaging, and
- - Accompanied by proof of purchase.
Approved returns will incur a 20% restocking fee.
Returned parts are otherwise not accepted unless required by law.
Able Whiteware Services Ltd
0800 444 767
ablewhiteware.co.nz
